Frequently Asked Questions
Everything you need to know about your Zinus experience.
How are your mattresses shipped?
Our mattresses are compressed using patented technology and shipped in one convenient, compact box right to your doorstep.
How long does it take for a mattress to fully expand?
Most mattresses will expand within 48 to 72 hours, though they may take up to a week to fully return to their original shape in cooler temperatures.
What is your return policy?
We offer a 100-night trial period. If you are not completely satisfied with your purchase, you can return it for a full refund within the first 100 days.
Do your products come with a warranty?
Yes, we provide a worry-free limited warranty on all our products, ranging from 1 to 10 years depending on the specific item.
What materials are used in your foam mattresses?
Our foam is CertiPUR-US certified for durability, performance, and content, ensuring it is made without harmful chemicals or heavy metals.
Do I need a box spring for my Zinus bed frame?
Most of our platform beds and smartbases are designed to support your mattress directly without the need for a traditional box spring.